Refund policy

RETURN & EXCHANGE POLICY

WE DO NOT OFFER EXCHANGES OR RETURNS DUE TO THE QUALITY OF OUR JEWELLERY. HOWEVER, IN THE RARE CASE OF A DEFECTIVE PRODUCT, WE DO PROVIDE A REPLACEMENT WITHIN 24–48 HOURS OF DELIVERY. TO PROCESS A REPLACEMENT, PLEASE SHARE CLEAR PICTURES AND A VIDEO OF THE PRODUCT AS RECEIVED AT 9810927140 WITH YOUR ORDER DETAILS.

CANCELLATION POLICY

AT VENERA, WE STRIVE TO PROCESS YOUR ORDERS AS QUICKLY AS POSSIBLE.
IF YOU CHANGE YOUR MIND AND WISH TO CANCEL YOUR ORDER, CANCELLATIONS CAN ONLY BE MADE WITHIN 24 HOURS OF PLACING THE ORDER.

AFTER 24 HOURS, YOUR ORDER WILL ALREADY BE IN PROCESSING OR PRODUCTION, AND WE WILL NOT BE ABLE TO CANCEL IT.

TO REQUEST A CANCELLATION WITHIN THE ALLOWED TIMEFRAME, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM AT 9810927140.

WE DO NOT OFFER REFUNDS ON ANY ORDERS THAT HAVE ALREADY BEEN PROCESSED OR DELIVERED.
ONCE YOUR ORDER HAS ENTERED PROCESSING OR HAS BEEN SHIPPED, NO REFUND REQUESTS WILL BE ACCEPTED.

FOR ANY OTHER QUERIES OR ASSISTANCE, FEEL FREE TO CONTACT US AT 9810927140.